Frequently Asked Questions

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Distributors warehouse, fulfill, and deliver medical products. SRG solely represents client facilities in the purchase of sutures from a distributor.

SRG communicates the order to the participating distributor, ensures accurate pricing and timely delivery, and makes payment to distributor.

SRG accesses and negotiates pricing schedules of its participating GPO, manufacturers and selected distributor(s).

SRG is able to access manufacturer pricing tiers often unavailable to medical facilities. SRG has also negotiated, with its participating distributor, modest mark-ups to suture purchases.  Usually, distributors charge greatly marked-up suture pricing for more profit and to drive customers to highly profitable, but poorer quality, private-label product.

SRG has customer service reps who will answer questions related to an order and its fulfillment. Technical questions regarding the sutures themselves will be referred to product experts associated with SRG and its supply chain.

No, SRG only manages the purchase of sutures as well as certain endo-mechanicals. We do not procure any other items on behalf of our clients.

To qualify for certain pricing, manufacturers require that SRG be the financial party responsible to the distributor.

SRG charges a Service Fee, which covers shipping (except HI/AK), handling, membership credit card processing, and transaction management. There are no other fees charged.

These documents enable SRG to achieve compliance with vendors’ and manufacturers’ requirements.

For the majority of clients, there is a several day waiting period. However, for those clients who are surgery centers or who purchase more than $5000 in sutures annually, the sign-up activity may take 1 – 3 weeks to complete as manufacturers verify your facility’s eligibility for the relevant pricing tier.

In most cases, credit cards are the only means of payment. Exceptions exist for credit-worthy Physician Offices and Ambulatory Surgery Centers purchasing more than $25,000 annually in sutures from SRG.

Where the distributor has specified a future delivery date for a backordered item, SRG shall collect for the item as if it were part of the original delivery.  Otherwise, SRG shall cancel that item from the order and reduce the charge accordingly. Should a facility prefer to wait for a backordered item without a future delivery date, then SRG shall charge for the item as if it were part of the original delivery.  A facility can always cancel the backordered item during the waiting period. SRG would then refund the appropriate amount to the facility.

The minimum order amount ensures that the distributor will earn enough to justify its fulfillment of the order. The maximum order amount protects SRG from too much financial exposure, especially relating to new clients with which SRG has little or no history of transactions. The maximum order amount is tied to a client’s cumulative balance with SRG.